Privacy Policy

Last updated: January 2024

At Nexus Clinic KL, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.

Our Commitment to You

Nexus Clinic KL is committed to protecting your personal and medical information. We follow strict security protocols and comply with Malaysian privacy laws to ensure your data remains confidential and secure.

This privacy policy applies to all information collected through our website, during consultations, and throughout your treatment journey with us.

Information We Collect

•Personal information you provide to us (name, email, phone number, address)
•Medical information relevant to your treatment (with your consent)
•Payment information for processing transactions
•Communication history between you and Nexus Clinic
•Website usage data through cookies and analytics

How We Use Your Information

•To schedule and manage your appointments
•To provide you with appropriate medical treatments
•To communicate important updates about your care
•To process payments and insurance claims
•To improve our services and patient experience
•To send promotional materials (only with your consent)

Information Sharing

•We never sell your personal information to third parties
•We share information only when required by law
•We may share with other healthcare providers involved in your care (with your consent)
•We use secure payment processors for transactions
•All partners are bound by strict confidentiality agreements

Data Security

•We use industry-standard encryption to protect your data
•Access to patient information is restricted to authorized staff only
•Regular security audits are conducted on our systems
•Paper records are stored in locked, secure areas
•We follow Malaysian data protection regulations

Your Rights

•Access your personal information we hold about you
•Request corrections to inaccurate information
•Request deletion of your information (subject to legal requirements)
•Withdraw consent for marketing communications
•Lodge a complaint about our data handling practices

Cookies & Tracking

•We use cookies to improve your browsing experience
•Cookies help us understand how visitors use our website
•You can disable cookies in your browser settings
•Disabling cookies may affect some website features

Medical Records

Your medical records are kept strictly confidential. We maintain them securely and only share them with other healthcare providers when you give explicit consent or when required by law.

You have the right to request copies of your medical records. Please contact our clinic to arrange this.

Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with information, please contact us immediately.

Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Significant changes will be notified to patients directly where required by law.

Questions About Your Privacy?

If you have any questions about this privacy policy or how we handle your information, please contact our Privacy Officer.

Wisma UOA II, Jalan Pinang, 50450 Kuala Lumpur

016-702 5699

info@nexusclinic.com.my